The business uses of SMS technology are expanding all the time.  To help busy executives navigate through some of the realities of the technology, we have assembled a pack of useful material.  These are not sales brochures but a collection of serious studies which look at:

• the costs and benefits of various deployments of SMS technology
• the social aspects of SMS use and why it is that some customers are more comfortable with texting than talking
• possible evolution of the technology and what the future may hold 

There are five research papers, a template benefit calculator and some technology background papers.

In addition, along with the research pack that will be automatically sent to you, we will dispatch a copy of the latest book in the one-minute-manager series Raving Fans - A Revolutionary Approach to Customer Service by Ken Blanchard and Seldon Bowles*.  This book is presented in the punchy style of the rest of the series and has been widely acclaimed for its home truths about the realities of customer service.

To allow us to send you this research pack and the book, please fill in the short form below. 

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* Limited to one copy per organisation or individual.  Fair use policy applies.