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Top 5 reasons councils implement Live Chat

At a recent channel shift event we asked the audience of 30 local authorities why the had, or were planning to, introduce web chat. Here are the votes.

ReasonsForImplementingLiveChat

You would expect customer intelligence to be high in the list. One aspect that we found particularly interesting is the chat transcripts can be used as objective pointers to deficiencies on the web site.

If you are interested in piloting web chat in your local authority, please take a look at our Rapid Implementation Service.  You can be up and running on web chat with no fuss.