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Solutions

Solutions

We are serious about changing the economics of CRM and improving service delivery by utilising the market leading cloud based Oracle RightNow together with the Connection Point Local Authority Pack

This combination is:

  • Proven in multiple UK Local Authority implementations  
  • Shown to reduce costs through:
    • improved call handling
    • lower licence costs
    • automatic upgrades
    • easy configuration of ongoing changes.

The solution also adds value to your business.

  • Improved management of exceptions.
  • Call handling improved by reducing of duplicate data entry, copy and paste techniques and manual conversion of emails to service requests.
  • Easier and more rapid adoption of integration & channel shift. 
  • Outbound customer communication and engagement
  • Increased ability to integrate with mapping systems, gazetteers and all the systems that surround a modern front office operation.
  • Real time dashboards & drill-through exception reports to allow problems to be found, diagnosed and resolved easily.