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UK Local Authority Pack

The Connection Point Technology Local Authority Pack (LAP) provides a complete solution to plan, migrate, implement and operate the Oracle Service Cloud in your specific UK Local Authority environment. The LAP has a process framework that allows the accelerated deployment of processes in an Oracle Service Cloud environment and it is implemented using a proven methodology based on multiple successful implementations in local authorities around the UK. The processes were developed specifically for UK Local Authorities, rather than being translated from other geographies. They are comprehensive and proven in multiple live implantations, supporting many hundreds of thousands of UK citizens. They cover the most common service requests in areas such as Housing, Environmental Health, Highways and Waste Management.  Each process can be easily configured to your specific circumstances.  The LAP enables seamless operations across multiple functions and locations. It supports Call Centres, Contact Centres, One Stop Shops and multiple electronic channels, to manage the complex local authority organisational structures required within such an environment.

Connection Point Technology Ltd is an Oracle Gold Partner that provides a range of cost effective planning, design and implementation services.  We particularly focus on the UK Local Government sector and have completed successful projects with Slough Borough Council, Calderdale Metropolitan Borough Council, Argyll and Bute Council and related organisations such as Efficiency and Improvement South East and Assist South East.