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Rapid Deployment of Live Chat

This rapid deployment service allows local authorities to use Live Chat with the minimum of fuss.

We can have you up and running in just a few weeks without disrupting your ‘business as usual’ operation.

Through a simple engagement involving two on-site workshops we will arrive at a configuration that meets your business needs.
Customer Service
Our method makes it easy for the web team, contact centre agents and management to adopt live chat as an additional channel.  We provide the monitoring tools to allow you to see how your customers are reacting and to measure their satisfaction with the new service.

When local authorities have implemented our live chat solution the adoption rate has been rapid and it is universally popular.  One customer reports a 94% customer satisfaction rating.

The most effective way of implementing live chat is to use our rapid deployment service.  For further details and to see exactly what you would get within the scope of the offer, please see our service description VIEW PDF

If this service is of interest please contact us today at This email address is being protected from spambots. You need JavaScript enabled to view it.

Our service runs along side an offer from Oracle to provide licences without charge for a 90 day pilot.  After that term, if you are happy with the product and the results you are getting, you would subscribe to the Oracle Service Cloud.   It is a very low cost facility so this price is unlikely to be any sort of barrier to adoption.  Please note that Oracle refers to Oracle Corportation UK Ltd.  Any reference to offers from Oracle are subject to the usual approvals within that organization.  This fixed term offer assumes that the service will be ordered through the G-Cloud.  Alternatively the service can be offered on our standard terms.